Job Description

Extended Job Title
Unit Manager-Otolaryngology

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
514101 - Otolaryngology Lbk

Position Description
Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.

Requisition ID
18541BR

Travel Required
None

Major/Essential Functions
  1. In collaboration with Clinic Leadership, identifies, plans and coordinates implementation of strategies to improve clinic flow/operations and enhance patient satisfaction with their experience in the clinic.
  2. Planning/evaluation activities and meeting related deadlines in a timely and professional manner.
  3. Performs investigations of patient complaints and generates documentation per clinic and organizational policies. Responds to/resolves complaints related to patient care or treatment issues by communication with patient, clinic staff, and physicians as appropriate.
  4. Participates in all department and HSC committee meetings as assigned.
  5. Works under general supervision with board latitude for initiative and independent judgment and evaluation based on the overall results obtained.
  6. Coordinates department's approach. Inspects designated areas in department to ensure compliance with clinic 5S standards. Provides training for new employees and department area 5S designee to ensure understanding of 5s standards. Proactively communicates with Administrator regarding opportunities to enhance utilization of 5S approach.
  7. Monitors and completes performance evaluations in a fair and timely manner of all subordinate staff.
  8. Effectively performs personnel tasks including hiring, counseling, and disciplining staff as appropriate for all locations of Otolaryngology departments.
  9. Ensures awareness and attendance records are completed accurately and maintained.
  10. Assures time and attendance records are completed accurately and maintained.
  11. Ensures appropriate staffing schedules to accommodate Clinic needs in Otolaryngology.
  12. Effectively coordinates staffing schedules to accommodate Clinic needs in Otolaryngology.
  13. Communicates professionally and effectively with Department Management Team (Chair, Medical Director, Administrator, Nurse Manager, etc.) regarding patient, staff. and Physician issues, clinic needs. Ensures access to educational programs for staff, patients, and physicians.
  14. Makes continuous efforts to ensure cost-effective, efficient operations.
  15. Exercises discretion and maintains confidentiality in all matter relating to the clinic, its employees and patients.
  16. Other duties as Assigned.


Grant Funded?
No

Minimum Hire Rate
4000

Pay Basis
Monthly

Work Location
Lubbock

Preferred Qualifications
General skills with excel, outlook, fax machine, typing (35 wpm) and 10-key by touch.  Knowledge of medical insurance carriers and financially assisted government programs.  Effective communication skills.  Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Campus
HSC - Lubbock

Department
Otolaryngology Lbk

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Other Administrative

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
 

Required Qualifications
Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.

Does this position work in a research laboratory?
No

Application Instructions

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