Job Description

Extended Job Title
Unit Manager - IT Telemed

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
131001 - Rural and Comm Health Lbk

Position Description
Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Install, configure, maintain and test video conferencing hardware / software, and all required peripheral devices.

  • Work with vendor technical support and corresponding departments to resolve outstanding issues.

  • Plan, coordinate, implement and document user-validation, performance and acceptance of installed applications at remote and local sites.

  • Provide testing and troubleshooting of VTC equipment; identify, implement and document corrective modifications to ineffective or malfunctioning systems as appropriate.

  • Provide equipment and system training for physicians, staff and communities.

  • Adheres to patient confidentiality protocols for equipment, and system operations.

  • Assists in development and maintaining written and/or electronic equipment inventory. Assist in the documentation, management, and inventory of technical equipment, shipping and receiving, coordination of equipment moves, etc.

  • Coordinates ongoing evaluation and performance improvement activities for the Telemedicine program equipment usage.

  • Assist in research, planning, documentation, and implementation of repairs, feature enhancements and future growth.

  • Oversees Telemedicine IP network.

  • Represents TTUHSC at various national, state, and local venues.

  • Beta testing of Telemedicine equipment for clinical trials from various vendors.

  • Provide Audio/ Video support for conferences and functions associated with Rural and Community Health/Telemedicine Office.

  • Other Duties as assigned by the Director or the EVP for Rural and Community Health.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications
  • One to three years of Telemedicine experience, preferably with specific experience in operating Telemedicine equipment, training and understanding of current aspects of Telemedicine.

  • Miscellaneous computer certifications.

  • Experience with IP packet switched and circuit switched networks.

  • Experience with video conferencing equipment protocols for H.320 & H.323.

  • Strong understanding of technology for audio/video applications, repair and implementation, IP video conferencing experience.

  • Understanding of network infrastructure, understanding of building infrastructure for running cabling and wiring of Telemedicine equipment.

  • Must be able to communicate and work effectively with all levels of management and with the public.

  • Ability to demonstrate excellent customer service even under adverse conditions.

  • Ability to work independently and make sound decisions.

  • Ability to manage multiple priorities and prioritize.

  • Ability to maintain confidentiality.

  • Maintain close communications with administration.

  • Lead instructor for equipment Hands-On Course in Frontiers in Telemedicine (FiT) training lab, equipment and software support for FiT Lab on day-day operations.

  • Telemedicine experience.

  • Knowledge of Polycom Codecs, VBP's, MSWindows OS, MS Office (Word, Excel, PowerPoint, Outlook, Access, Skype for Business).

  • Familiar with Zoom Video Conference cloud services, GlobalMed eNcounter or similar Telemedicine software.

  • Extensive computer hardware knowledge.

HSC - Lubbock

Rural and Comm Health Lbk

Required Attachments
Cover Letter, Professional License or Certification, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Other Administrative


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.

Does this position work in a research laboratory?

Application Instructions

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