Job Description

Extended Job Title
Sr Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513001 - Pedi Administration Lbk Genl

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact of both direct with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
16643BR

Travel Required
None

Major/Essential Functions
  • Receive all incoming calls for the clinic and covering other clinics in times of need.
  • Contacting patients with schedule information along with referring physicians. 
  • Prepare schedule of daily appointments, managing wait-lists, scheduling and verifying insurance.
  • Informing patients in the exam room about potential delays.
  • Receipts payments for clinic services including outstanding balances. While also maintaining batches on a monthly basis.
  • Communication with Physicians and Nursing regarding clinic changes. 
  • Receiving/checking out patients and performing due diligence for checkout procedures. 
  • Maintaining and updating referrals electronically in the EMR system.
  • Assists patients with applications and forms.
  • Maintaining required files in clinic. 
  • Adheres to institutional and departmental safety policies and procedures.
  • Assisting Front Desk.
  • Taking information from patient or pharmacist concerning prescription refills, lab reports.
  • Communicating to nursing staff. 


Grant Funded?
No

Minimum Hire Rate
13.41

Pay Basis
Hourly

Work Location
Lubbock

Campus
HSC - Lubbock

Department
Pedi Administration Lbk Genl

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Occasional Duties
  • Other duties as assigned by your supervisor.


Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * A minimum of five (5) years of general office experience. * A minimum of two (2) years in a clinic or physician's office.
OR
* At least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations.


Does this position work in a research laboratory?
No

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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