Job Description

Extended Job Title
Sr Patient Services Specialist-Surgery/ENT Clinic

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513301 - Surgery Dept Lbk Genl

Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Requisition ID

Travel Required

Major/Essential Functions
  1. Greet the patient joyfully upon their arrival.
  2. Update patient information and arrive them in IDX.
  3. Receiving patients, making appropriate notations in the system and powerchart.
  4. Making sure that mail, handing survey cards, signing up for My Team Care.
  5. Contacting patients who have missed appointments by sending No show letters.
  6. PROFESSIONAL DEVELOPMENT: Serves as a Mentor and promotes, assesses, and evaluates the educational needs and requirements specific to job disciplines of your staff and self within your departmental assignment.
  7. Verifying insurances for office visit referrals.
  8. Submit Thank you letters to the referring physicians & sending out office notes to referring providers.
  9. Notifying nursing staff of any changes to patient schedule.
  10. Other job duties when requested.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications

Typing, ability to interact effectively with others, ability to work in a busy enviroment, ability to undersatnd and carry out
instructions, familarity with medical procedures and computers, ability to communicate effectively with a variety of
people and ability to use a calculator.

HSC - Lubbock

Surgery Dept Lbk Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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