Job Description

Extended Job Title
Sr Patient Services Specialist, Pediatrics

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
544321 - Central Call Center Ode

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact of both direct with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions

Supervise front desk staff to ensure the most efficient scheduling processes and procedures.

Providing excellent customer service to anyone that calls or walks into the clinic.

Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.

Schedule patient appointments according to established policies and procedures.

Welcomes patients and obtains accurate information from patients and ensure all registration forms are complete and up to date.

Collect patient and insurance payments and reconcile charges on a daily basis.

Maintain files and records in a confidential manner.

Maintain organization and efficiency of front office, including office supply inventory. Responsible for keeping the reception and patient waiting areas clean and organized.

Participate in cross-training opportunities to help front and back office wherever needed.

Work collaboratively with other health care team members and staff to identify needs for improvement and opportunities to increase office efficiencies as well as improve the patient experience. 

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Monday - Friday, 8am to 5pm

Work Location

Preferred Qualifications
Bilingual in English/Spanish 

HSC - Permian Basin

Central Call Center Ode

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Occasional Duties
May travel to other clinic to provide temporary coverage if needed

Other duties as assigned


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
 +Experience:+ * A minimum of five (5) years of general office experience. * A minimum of two (2) years in a clinic or physician's office.
* At least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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