Job Description

Extended Job Title
Sr. Patient Services Specialist - Managed Care

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
512701 - Ortho Surgery Dept Lbk Genl

Position Description
This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Requisition ID

Travel Required

Major/Essential Functions
  • Assist with daily schedules: check for funding sources, deductibles, payment history, balances on accounts, and calculate self pay discount
  • Assist patients to find funding when needed
  • Maximize collections from patients from balances noted in account
  • Educate PSS, nurses and providers on insurance benefits and funding 
  • Counsel patients on insurance benefits 
  • Manages worker's compensation referrals and authorizations as needed for assigned providers
  • Manage Worker's Comp referral logging, distribution and scheduling as needed
  • Manage testing, therapy orders, and surgery authorizations as needed
  • Work collaboratively with nurses and coders to ensure surgeries are scheduled and authorized in a timely and efficient manner
  • Verify worker's compensation insurance benefits for all office visits and surgeries scheduled out of the office
  • Create and maintain reference guide for worker's compensation insurance benefits and authorizations
  • Assist with insurance verification as needed
  • Proactively assist other staff and providers as needed

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications
  • Experience in a medical office setting with insurance verification, authorizations and referrals
  • Experience in a medical office setting working with patient scheduling, phone triage and payment collections
  • Computer skills
  • Strong written and verbal communication skills

HSC - Lubbock

Ortho Surgery Dept Lbk Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Executive and Admin Assistants


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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