Job Description

Extended Job Title
SOM Pat Svc Call Ctr Operator

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
511311 - SOM Patient Services Lbk

Position Description

Answer all incoming calls to the Nurse On Demand Triage or Overflow contact centers using appropriate protocols.

Requisition ID

Travel Required

Major/Essential Functions
Employee will utilize the Avaya Contact Center telephone system to answer incoming calls to the School of Medicine clinics using pre-defined protocols to schedule, modify and cancel patient appointments.  Employee will also utilize Cerner Powerchart to send both clinical and non-clinical messages to providers and department staff.

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Monday - Friday 7:30-5:30

Work Location

Preferred Qualifications
The preferred candidate will have experience using the following applications:
(1) Avaya Contact Center telephone system
(2) Athena practice management system (Centricity Business)
(3) Cerner Powerchart electronic health record system

HSC - Lubbock

SOM Patient Services Lbk

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Office and Admn Wkrs All Other

Occasional Duties
Employee will assist with other department duties to include registering patients on the online patient portal, assisting at the concierge desk, or performing service & quality audits.


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A minimum of a high school diploma or equivalent. Three years of general office experience.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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