Job Description

Extended Job Title
Phone Triage Nurse (RN)- Staff

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
511313 - Nurse Plus Lbk

Position Description
Employees in this classification are responsible for providing professional nursing care, specifically telephone triage services, in a secure office setting "after hours" (evenings, nights, and weekends). They function within their legal scope of practice and in accordance with the policies and procedures of the organization and practice setting using recognized, evidenced based, protocol driven telephone triage software. Telephone triage RN's will generate appropriate documentation, complete follow up protocols, and communicate with other health care team members as needed to ensure optimal care delivery and optimize customer satisfaction.

Requisition ID

Travel Required

Major/Essential Functions

*  Interviews patients over the phone to collect data to implement triage process.
*  Assesses information to set a priority of urgency.
*  Chooses and use appropriate guidelines; refers to other resources as appropriate
*  Applies intervention and /or activates disposition
*  Educates patients and/or families
*  Facilitates appropriate follow-up care
*  Participates in emergency preparedness drills in department
*  Participates in identifying patient needs; refers to resources.
*  Facilitates continuity of care.
*  Attends nursing staff meetings.
*  Completes Annual Nursing Core Competency Training and Skills Fair.
*  Documents the encounter with the patient in the appropriate areas of the computer program for continuity of care.
*  Initiates follow up phone calls with patients
Audits charts for quality and control as requested.

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
shift work as service is provided 24/7/365

Work Location

Preferred Qualifications
The preferred candidate will have previous experience with telephone triage and/or using Cerner electronic health record system as well as Avaya Aura Contact Center software.

HSC - Lubbock

Nurse Plus Lbk

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Health Care Professional


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Completion of a recognized program of professional nursing. Three years of RN experience, with some RN experience in one of the following pediatric settings: hospital, clinic, or community based. Current RN license in the State of Texas or have the ability to transfer your license to Texas.

Does this position work in a research laboratory?

Application Instructions

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