Assures smooth operation of the clinic patient flow and serves as the initial point of contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Employees in this classification have no delegated supervisory responsibilities. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.
Answer incoming phone calls into call center and handles needs of the caller appropriately
Schedules patient appointments directly from patients or from referring clinics by following scheduling guidelines
Handles patient messages delegated from triage nurse, physicians, or supervisor including message from the after-hours service
Maintains knowledge of all visit types, physicians names and scheduling guidelines in order to schedule appropriately
Work referral pool by scheduling patients and answering questions from referring providers
Makes follow up calls to patients as needed
Serve as backup for the check in/check out staff as needed
+Education:+ A minimum of a High School diploma or equivalent. +Experience:+ At least 2 years of general office experience.
Ability to interact effectively with staff, physicians, other team members and patients
Ability to work in a busy environment
Ability to understand and follow instructions
Proficient at using computers
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Resume / CV
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
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