Job Description

Extended Job Title
Patient Services Trainee-Call Center-Surgery

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513301 - Surgery Dept Lbk Genl

Position Description
Assures smooth operation of the clinic patient flow and serves as the initial point of contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Employees in this classification have no delegated supervisory responsibilities. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
15804BR

Travel Required
None

Major/Essential Functions
* Providing excellent customer service to anyone that calls or walks into the clinic.

1.  PROFESSIONAL DEVELOPMENT:  Serves as a Mentor and promotes, assesses, and evaluates the educational needs and requirements specific to job disciplines of your staff and self within your departmental assignment.

2.  Phone calls abandonment rate goal under 5%, average handle time, calls return to queue.

3.  Attends Power hour.

4.  Answers phones, schedule appointments, consults, pulls consults, schedule hospital D/C, messages to nursing staff.

5.  Sorts faxes, and checking IDX for patients and Excel Spreadsheet.

6.  Assists with notifying patients of appointments for new patient.

7.  Perform other related duties as required.

 

Grant Funded?
No

Minimum Hire Rate
11.5

Pay Basis
Hourly

Work Location
Lubbock, Texas

Preferred Qualifications

Typing, ability to interact effectively with others, ability to work in a busy environment, ability to understand and carry out instructions, familiarity with medical procedures and computers, ability to communicate effectively with a variety of people and ability to use a calculator.  

 



 



 



Campus
HSC - Lubbock

Department
Surgery Dept Lbk Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a High School diploma or equivalent. +Experience:+ At least 2 years of general office experience.

Does this position work in a research laboratory?
No

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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