Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
14060BR

Optional Attachments
Professional/Personal Reference

Travel Required
None

Major/Essential Functions
* Providing excellent customer service to anyone that calls or walks into the clinic.

Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Schedule Details
m-f 8-5 pm or later as needed

Work Location
Permian Basin

Preferred Qualifications
Demonstrate competencies to deliver the highest quality of patient care; Positive interpersonal skills with coworkers and customers; Bilingual helpful but not required; Must have good verbal and written communication skills; Independent judgment and ability to coordinate / resolve issues to ensure positive results for customers and staff.

Campus
HSC - Permian Basin

Department
Internal Med Ode General

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Occasional Duties
Other duties as assigned by supervisors.

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent. 

Experience:  At least three years of general office experience.  At least one year of general office experience in a clinic or physician's office.  OR  At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Does this position work in a research laboratory?
No

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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