Patient Services Specialist

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
522701 - Family Med Ama Genl

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
22483BR

Travel Required
None

Major/Essential Functions
Referrals clerk for patients requiring outsource of further medical analysis and treatment.  Additional duties include clinic scheduling, patient registration, and insurance verification

Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Work Location
Amarillo

Preferred Qualifications
Typing and familiarity with a computer, ability to interact effectively with others, ability to stay focused on work in a
busy environment and remain calm under pressure, ability to understand and follow instructions, and ability to
communicate effectively with a variety of people. A person in this position must be able to reason with patients, getting
them to understand and follow directions according to clinic protocol. A pleasant, clear voice is necessary in
communicating with patients and other staff.

Campus
HSC - Amarillo

Department
Family Med Ama Genl

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?
No