Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513001 - Pedi Administration Lbk Genl

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
  • Receive all incoming calls for the clinic.
  • Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes.
  • Assists patients with applications and forms.
  • Receipts payments for clinic services.
  • Receiving/checking out patients.
  • Communication with Physicians and Nursing regarding clinic changes.
  • Contacting patients (referring physician) who have missed appointments.
  • Maintaining and updating referrals.
  • Maintaining required files in clinic.
  • Accurately keeps logs on moneybag and deposits.
  • Operates IDX and Powerchart systems in a proficient manner.
  • Keeps lobby and reception area neat and orderly.
  • Arrives on time at 8 am.
  • Providing excellent customer service to anyone that calls or walks into the clinic.
  • Assists patients with problems concerning insurance.
  • Obtains and checks all demographic and billing information and makes corrections as necessary.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

HSC - Lubbock

Pedi Administration Lbk Genl

Required Attachments
Cover Letter, Professional/Personal References, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
  • Other duties as assigned by your supervisor. 


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online