Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
351901 - SON Combest Center Lbk

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Optional Attachments
Recommendation/Referral, Other Documents Supporting Qualifications

Travel Required

Major/Essential Functions
The primary objective of this position is to provide excellent customer service to the patients of the TTUHSC SON Larry Combest  Community Health & Wellness Center to meet patient health care needs. The employee is is responsible for:
    • Employee in this position must have a clear knowledge base and understanding of how to handle sensitive information in order to be 100% HIPPA compliance, institutional, and departmental policies and procedures for best practices.

    • Enters relevant patient data into EHR.

    • Provides excellent customer service to anyone that calls or walks into the clinic to ensure the smooth and efficient operation of clinic and patient flow.

    • Employee serves as the initial point of contact for patients.

    • Responsible for handling all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in cash drawer. 

    • Makes reminder calls for patient appointments as needed.

    Grant Funded?

    Minimum Hire Rate

    Pay Basis

    Schedule Details
    This position is for day shift, Mon - Fri, May occasionally be asked to cover for evening and weekend staff.

    Work Location

    Preferred Qualifications

    •  Ability to communicate effectively (speak & understand) in English & Spanish to meet the patient population needs of the clinic.

    • Have the ability to pass a security check for the EHR system.

    • Have the ability to pass a credit check to be able to handle monies.

    • Able to understand and follow instructions with much attention to detail.

    • Able to operate general office equipment and machines.

    • Ability to work independently.

    • Ability to properly handle security sensitive information.

    • Knowledge of HIPAA practices and release of information.

    • Ability to accurately enter data accurately in the EHR system.

    • Knowledgeable in verifying Medicare, Medicaid, and all third party carrier coverage.

    HSC - Lubbock

    SON Combest Center Lbk

    Required Attachments
    Recommendation/Referral, Resume / CV

    Job Type
    Full Time

    Pay Statement
    Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

    Job Group
    Executive and Admin Assistants

    Occasional Duties

    • Assist patients in completing forms as needed.

    • Assist supervisor in generating data for reporting purposes as needed.

    • May be asked to cover evening & weekend occasionally.


    EEO Statement
    As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

    Required Qualifications
    Education: A minimum of a high school diploma or equivalent.
    Experience: At least one (1) year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

    Does this position work in a research laboratory?

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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