Patient Services Specialist
Patient Services Specialist
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
545003 - Internal Med Ode General
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.
Providing excellent customer service to anyone that calls or walks into the clinic.
Minimum Hire Rate
m-f 8-5 pm or later as needed
Demonstrate competencies to deliver the highest quality of patient care; Positive interpersonal skills with coworkers and customers; Bilingual helpful but not required; Must have good verbal and written communication skills; Independent judgment and ability to coordinate / resolve issues to ensure positive results for customers and staff.
HSC - Permian Basin
Internal Med Ode General
Resume / CV
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Executive and Admin Assistants
Other duties as assigned by supervisors
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Education: A minimum of a high school diploma or equivalent.
Experience: At least three years of general office experience. At least one year of general office experience in a clinic or physician's office.
At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.
Does this position work in a research laboratory?