Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
523501 - Surgery Ama Genl

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
Schedules patient appointments, obtaining, verifying and entering all information prior to patient visit. Checks out patients: Collects co-pay,co-insurance,or payment on account. Collects fee sheet Checks off fee sheet on EFG log. Makes sure fee
sheet has level of service identified as well as diagnosis and signature. Processes new patient referrals. Answers telephone and triages calls according to protocol. Prepares clinic charts for assigned clinics.

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Monday-Friday 8am to 5pm

Work Location

Preferred Qualifications
Three years of office experience, with one of those years in a clinic or physician's office or 90 days service at TTUHSC as
a Patient Service Trainee. Familiar with medical terminology.

HSC - Amarillo

Surgery Ama Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Occasional Duties
Provide backup for other front desk positions. All other tasks as assigned by management.


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * At least three years of customer service experience.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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