Job Description

Extended Job Title
Patient Services Specialist, Pediatrics

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
544311 - Business Intel Group ODE

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
Providing excellent customer service to anyone that calls or walks into the Pediatric clinic.

Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.

Schedule patient appointments according to established policies and procedures.

Welcomes patients and obtains accurate information from patients and ensure all registration forms are complete and up to date.

Collect patient and insurance payments and reconcile charges on a daily basis.

Maintain files and records in a confidential manner.

Maintain organization and efficiency of front office, including office supply inventory. Responsible for keeping the reception and patient waiting areas clean and organized.

Grant Funded?

Minimum Hire Rate
Salary commensurate with related education, experience and/or skills.

Pay Basis

Schedule Details
Monday-Friday, 8 AM to 5 PM

Work Location

Preferred Qualifications
Bilingual in English/Spanish.

HSC - Permian Basin

Business Intel Group ODE

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Executive and Admin Assistants

Occasional Duties
Will travel to other clinic to provide temporary coverage when needed.

Other duties as assigned.


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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