Job Description

Extended Job Title
Patient Services Specialist - Ob Gyn Lbk

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
512501 - Ob Gyn Pavilion Lbk

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Optional Attachments
Professional/Personal Reference, Recommendation/Referral, Other Documents Supporting Qualifications

Travel Required

Major/Essential Functions
1.  Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct. 
2.  Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
3.  Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
4.  Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
5.  Handles payment transactions and completes necessary batch closing and deposit documentation every day.
6.  Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor including messages from the after hours service.
7.  Coordinates referral appointments from other clinics, agencies, and private physicians.
8.  Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately.
9.  Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
10. Proactively assists other staff and providers as needed.
11. PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline
12. .Contribute to KPIs as appropriate for job functions.
13. Other dities as assigned

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Generally M-F, 8-5.

Work Location

Preferred Qualifications
  • Knowledge of medical terminology
  • Outstanding customer service skills.
  • Must be professional and punctual.
  • Must be organized.
  • Outstanding oral and written communication skills.

HSC - Lubbock

Ob Gyn Pavilion Lbk

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Occasional Duties
Other duties as assigned.


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.
* At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Does this position work in a research laboratory?

Application Instructions

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