Job Description

Extended Job Title
Patient Services Specialist (Front Desk)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
13675BR

Travel Required
None

Major/Essential Functions
  • Prepares authorization paperwork required by insurance companies from Primary Care Providers to Specialist’s patients established in our primary care practice
  • Responsible for responding courteously and efficiently to all incoming calls from Specialist’s offices or imaging centers inquiring about authorization forms or scheduled appointments from our Primary Care physicians
  • Educates patients (outpatient and inpatient when relevant) and providers about referral and prior authorization
  • Responsible for maintaining patients abreast of their insurance coverage information
  • Responsible for processing and arriving patients into the appropriate outpatient clinic
  • Responsible for collecting payments form patients
  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
  • Assists patient with applications and insurance forms as indicated
  • Performs related job functions to meet departmental goals and objectives


Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
  • Bilingual English / Spanish
  • Must have computer skills to maneuver through the system


Campus
HSC - El Paso

Department
Westside Practice Admin Elp

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
 

Required Qualifications

Education:

  •  A minimum of a high school diploma or equivalent


Experience:

  • At least three years of general office experience, at least one year of general office experience in a clinic or physician's office
  • OR at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations


Does this position work in a research laboratory?
No

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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