Job Description

Extended Job Title
Patient Services Specialist-Front Desk Check-in/Check-out

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513301 - Surgery Dept Lbk Genl

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
18691BR

Travel Required
None

Major/Essential Functions
  1. Greet the patient joyfully upon their arrival.
  2. Schedule appointments, hospital discharge, ER discharge, and return appointments.
  3. Collect a deposit on surgical patients before the patient leaves the office or contact them by phone prior the procedure for payment.
  4. Pre-working patient appointments in Phreesia for your designated providers.
  5. Sort Mail, Print No show letters, Print schedules & labels for next clinic day,  Registering patients.
  6. Scans Audiology paperwork.
  7. PROFESSIONAL DEVELOPMENT: Serves as a Mentor and promotes, assesses, and evaluates the educational needs and requirements specific to job disciplines of your staff and self within your departmental assignment.
  8. Attends Power Hour.
  9. Performs other related duties as required.


Grant Funded?
No

Minimum Hire Rate
Salary commensurate with related education, experience and/or skills.

Pay Basis
Hourly

Work Location
Lubbock

Preferred Qualifications
Typing, ability to interact effectively with others, ability to work in a busy environment, ability to understand and carry out
instructions, familiar with medical procedures and computers, ability to communicate effectively with a variety of people and ability to use a calculator.

Campus
HSC - Lubbock

Department
Surgery Dept Lbk Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.
OR
* At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.


Does this position work in a research laboratory?
No

Application Instructions

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