Job Description

Extended Job Title
Patient Services Specialist-ENT Call Center

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
514101 - Otolaryngology Lbk

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.



Requisition ID
20905BR

Travel Required
None

Major/Essential Functions
  • Answers phones, schedule appointments, consults, pull consults, schedule hospital D/C, messages to nursing staff.
  • Helps notify patients of appointments for new patients.
  • Phone calls abandonment rate goal under 5%, average handle time, calls return to queue.
  • PROFESSIONAL DEVELOPMENT:  Serves as a Mentor and promotes, assess, and evaluates the education needs and requirements specific to job disciplines of your staff and self within your departmental assignment. 
  • Attends Power hour.
  • Performs other related duties as required


Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Work Location
Lubbock

Preferred Qualifications
Typing, ability to interact effectively with others, ability to work in a busy environment, ability understand and carry our instructions, familiarity with medical procedures and computers, ability to communicate effectively with a variety of people and ability to use a calculator. Ability to speak Spanish.

Campus
HSC - Lubbock

Department
Otolaryngology Lbk

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.



Does this position work in a research laboratory?
No

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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