Job Description

Extended Job Title
IT Support Specialist II

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
301003 - SHP Educational Technology Lbk

Position Description
The IT Support Specialist II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions

*Provides academic and technical support for faculty, staff, and students relating to hardware, software, educational, and integration issues
*Provides learning management system technical support for SHP faculty, staff, and students.
*Works toward advancing SHP goals and mission as a member of the SHP Educational Technology Team as directed by the SHP Assistant Dean for Technology Services.
*Creates, coordinates, and participates in SHP faculty and staff training sessions
*Maintains records of customer contact and resolution via the SHP Educational Technology work order system.
*Must demonstrate integrity, professional maturity, commitment and accountability according to the five values described in TTUHSC’s Values-Based Culture: One Team, Kind Hearted, Integrity, Visionary, and Beyond Service.

Position Specific Qualifications
Experience with and knowledge and understanding of the following:

  • Computer hardware, software, and processes

  • Learning Management Systems


Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Monday - Friday 8 - 5

Work Location

Preferred Qualifications

Preferred Knowledge, Skills and Abilities

  • Strong problem-solving skills

  • Excellent oral and written communication skills

  • Ability to work collaboratively with all individuals

HSC - Lubbock

SHP Educational Technology Lbk

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
General IT/Computer/IT


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.

Does this position work in a research laboratory?

Application Instructions

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