IT Support Specialist II
IT Support Specialist II
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
301003 - SHP Educational Technology Lbk
The IT Support Specialist II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.
Up to 25%
*Provides academic and technical support for faculty, staff, and students relating to hardware, software, educational, and integration issues
*Provides learning management system technical support for SHP faculty, staff, and students.
*Works toward advancing SHP goals and mission as a member of the SHP Educational Technology Team as directed by the SHP Assistant Dean for Technology Services.
*Creates, coordinates, and participates in SHP faculty and staff training sessions
*Maintains records of customer contact and resolution via the SHP Educational Technology work order system.
*Must demonstrate integrity, professional maturity, commitment and accountability according to the five values described in TTUHSC’s Values-Based Culture: One Team, Kind Hearted, Integrity, Visionary, and Beyond Service.
Position Specific Qualifications
Experience with and knowledge and understanding of the following:
Computer hardware, software, and processes
Learning Management Systems
Minimum Hire Rate
Monday - Friday 8 - 5
Preferred Knowledge, Skills and Abilities
Strong problem-solving skills
Excellent oral and written communication skills
Ability to work collaboratively with all individuals
HSC - Lubbock
SHP Educational Technology Lbk
Resume / CV
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.
Does this position work in a research laboratory?