Job Description

Extended Job Title
Front Desk Manager - Ophthalmology

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
512601 - Ophthalmology Dept Lbk Genl

Position Description
Manages a sub unit within a department. Plans, organizes and develops goals and procedures. Represents the sub unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.

Requisition ID
19222BR

Optional Attachments
Recommendation/Referral, Other Documents Supporting Qualifications

Travel Required
Up to 25%

Major/Essential Functions
Direct and coordinate day to day tasks of front office staff at Texas Tech Eye Clinic (HSC location).
 
Supervises 6-7 direct reports. Administrative supervisory functions such as: update position descriptions, perform employee evaluations, engage in disciplinary process when warranted, maintain employee records (time clock approvals, leave requests) for subordinates.

Hiring, training and coaching assigned staff and monitor staff's performance at HSC.

Establish and ensure compliance with front desk process and procedure. 

Develop training materials for staff and ensure staff are adequately trained on all processes and procedures.

Ensure insurance verification is performed according to clinic process. Stay up to date with changes in carrier regulations and requirements

Communicate changes in process and policy to staff. Follow up with staff to ensure processes are being completed accurately.

Address patient complaints, physicians' and other healthcare providers' concerns/complaints regarding service and operational issues.

Ensure point of service collections is accurate and consistent.

 
Answer incoming calls to the clinic. 

Control scheduling of daily appointments.

Check patients in/out of the clinic - including collecting co-pays and scheduling follow up appointments.

Display a team oriented attitude. Lead by example.

  
 

Grant Funded?
No

Minimum Hire Rate
15.64

Pay Basis
Hourly

Work Location
Lubbock

Preferred Qualifications
Experience working in a medical office front desk position with supervisory experience. 
 
Ability to establish and maintain effective working relationships.
 
Knowledge of general administrative procedures that apply to functions such as personnel, payroll, and purchasing. 
 
Excellent ability to communicate effectively, both orally and in writing.

Intermediate to advanced computer skills.
 
Ability to exercise judgment in unusual or new situations, and able to exercise discretion when processing confidential material.

Campus
HSC - Lubbock

Department
Ophthalmology Dept Lbk Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Other Administrative

Occasional Duties

Performs other duties as assigned.

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Bachelor's degree with two years supervisory experience; OR a combination of education and/or supervisory experience to equal six years.

Does this position work in a research laboratory?
No

Application Instructions

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