Job Description

Extended Job Title
Director of Clinical Operations

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513001 - Pedi Administration Lbk Genl

Position Description
Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgment.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Patient Services Staff: Supervise supervisor of PSS staff. Ensure proper coverage and education.
  • Provider liason- Intake of Pediatrics provider issues and complaints. 
  • Hospital Partner relations: Assist with planning, developing, and strengthening programs with hospital partners. 
  • TTUHSC Regional Campus relations: Assist with planning, developing, and strengthening programs with regional campuses. 
  • Patient satisfaction
  • Meetings
  • Effectively performs personnel tasks including hiring, counseling, and corrective actions as appropriate. 
  • Assures time and attendance records are complete and accurate for subordinates.
  • Assists staff to understand and support organizational policies and objectives.
  • Supports teamwork and promotes problem solving. 
  • Address Complaints: internal and external
  • Quality Improvement: actively supports quality improvement arrangements with partners and payors. 
  • Continually evaluates existing services and identifies new program opportunities. 
  • Maintains high-quality in all clinic services. 
  • Physician Relations: Develops and maintains a strong relationship with physicians and identifies areas for business opportunity and support. 
  • Communication: Communicates professionally and effectively with department management (Chair, Medical Director, Administrator, etc.) regarding patient, staff, and physician issues and clinic needs. 
  • Staff Meetings: Conducts staff meetings to review issues, processes, communicate new and pertinent developments, and address performance improvement opportunities. 
  • Expenses: Makes continuous effort to ensure cost-effective and efficient operations. 

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications
  • Position Specific Qualifications:
  • 5 years experience working with multiple institutional partners
  • 5 years experience working with different payment models (ACO, value-based, FFS, etc.)
  • 5 years experience working with providers. 
  • Preferred understanding of clinical operations with a strong background in relations with staff/faculty at all levels. 

HSC - Lubbock

Pedi Administration Lbk Genl

Required Attachments
Cover Letter, Professional/Personal References, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Other Administrative

Occasional Duties
  • Other duties as assigned by your supervisor. 


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?

Application Instructions

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