Job Description

Extended Job Title
Director Clinic Operations - Internal Medicine

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
512301 - Internal Med Dept Lbk Genl

Position Description
Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgment.

Requisition ID

Travel Required

Major/Essential Functions

-Manages daily administrative operations of a large clinical practice, including establishing work priorities; resolves problems related to the day-to-day operations of the unit. Resolves scheduling conflicts and access issues, monitors room utilization, and maintains effective clinic flow. Responsibility for clinic schedule management to effectively manage no-shows, cancellations, template changes and physician/staff availability.
-Ensures appropriate staffing based on workload and staff competency and effectively coordinates staffing schedules to accommodate clinic needs.
-Accountable for patient satisfaction in the clinic and working to maintain and/or improve upon the overall experience
-Addresses internal/external concerns about employee or clinic performance and resolves effectively and timely.
-Effectively performs personnel tasks including hiring, counseling, promoting, and disciplining staff as appropriate.
-Ensures awareness of and adherence to institutional and departmental policies. Effectively mentors’ staff and subordinates to maximize skills, knowledge and abilities.
-Completes performance evaluations in a fair and timely manner. Assures appropriate performance and documentation of new employee orientation, competencies, in-service education programs, and other training programs.
-Assures time and attendance records are completed accurately and maintained
-Investigates accidents/injuries to staff/patients/visitors and communicates with appropriate entities.
-Communicates professionally and effectively with department Leadership Team regarding patient, staff and physician issues and clinic needs. Communicates pertinent information to staff
-Conducts outreach/business development on behalf of the Department. Assists in developing effective strategic, business and marketing plans, along with action steps and implementation dates.
-Continually evaluates existing services and identifies new program opportunities or enhancements
-Quantifies clinic efficiency and effectiveness through bench marking and continuous quality improvement. Prepares monthly clinic operations reports as directed by the Administrator. Provides report analysis for referral patterns, physician availability/capacity, appointment waiting periods, and appointment statistical data.
-Demonstrates excellent customer relations skills
-Develops and maintains a strong relationship with the physicians and identifies areas for business opportunity and support
-Conducts staff meetings to review issues, processes, communicate new and pertinent developments, address performance improvement opportunities
-Participates and cooperates with the School of Medicine and Departmental Performance Improvement
-Assist in developing annual operating budget. Makes continuous effort to ensure cost-effective, efficient operations. Collaborates with Administrator on identifying budgetary issues and deficits
-Maintains high quality and image in all clinic services
-Assures compliance with policies and practices regarding vendor selection and acquisition and payment of supplies and services. Ensures sufficient supply and equipment inventories.
-Ensures proper maintenance of the environment and equipment via the proper department managers
-Researches issues relating to billing or charge capture, discusses issues with appropriate staff or physicians and takes necessary measures to resolve issues

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications
-Master's degree in health care administration and/or business related field preferred
-Experience managing a multi-specialty physician practice

HSC - Lubbock

Internal Med Dept Lbk Genl

Required Attachments
Cover Letter, Professional/Personal References, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Other Administrative


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?

Application Instructions

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