Covenant Patient Services Trainee - Ortho Surgery Dept
Texas Tech Univ Health Sciences Ctr
HSC - Lubbock
Ortho Surgery Dept Lbk Genl
Assures smooth operation of the clinic patient flow and serves as the initial point of contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Employees in this classification have no delegated supervisory responsibilities. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.
Greets all patients as they arrive to clinic and certifies that all patient information is updated and correct
Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork
Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs
Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately
Handles payment transactions and completes necessary batch closing and deposit documentation every day
Handles patient messages delegated from triage nurse, physicians, or supervisor including messages from the after hour service
Coordinates referral appointments from other clinics, agencies, and private physicians
Processes patient no-show forms
Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately
Maintains a tidy waiting room and ensures all patients are informed about clinic delays
Proactively assists other staff and providers as needed
+Education:+ A minimum of a High School diploma or equivalent. +Experience:+ At least 2 years of general office experience.
Ability to interact effectively with staff, physicians, other team members and patients
Ability to work in a busy environment
Ability to understand and follow instructions
Proficient at using computers
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Resume / CV
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
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