Job Description

Extended Job Title
Contact Tracing Investigator

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
281001 - Dept of Public Health Lbk

Position Description

The Contact Tracing Case Investigator will use the Texas Health Trace web-based data management platform to call individuals (cases) with a positive diagnostic test for COVID-19, gather information about their contacts, and provide them with connection to resources as needed. Information gathered by Case Investigators will be used by Contact Tracers to notify contacts of potential exposure. The Case Investigator will be part of a team of managers, epidemiology leads, contact tracers, community resource coordinators, and other case investigators. Evening and/or weekend work may be required.

Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases); provide support and information about the disease; and gather information including contacts.

This is a temporary, part-time, hourly, non-benefits eligible position working 19 hours or less per week. Position is expected to end on or before 8/31/2021. This is a grant funded position. Continuation of the position is contingent upon continued funding.

Requisition ID

Optional Attachments

Travel Required

Major/Essential Functions


Number of hours worked ranging from 16 hours per week no more than 19 hours per week.

Follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding required confidentiality related to personal information.

Provide contacts with approved information about Texas’ quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to COVID-19 social resources.

Triage and coordinate next steps for support for cases, including referral to social services

Perform case investigation and/or contact tracing duties as necessary based on team workloads.

Meet minimum requirements for Personal Computer hardware, software and broadband internet. 

Collect and record information about each case’s contacts in Texas Health Trace.

Escalate issues to Epi Lead.

Maintain daily contact with supervisor.

Position is set up to work remotely.

Demonstrates the TTUHSC Values-Based Culture.

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Shift Options: Shift 1: Sunday - Thursday, 11am - 8pm, CST OR Shift 2: Tuesday - Saturday, 11am - 8pm, CST

Work Location

Preferred Qualifications

Fluency in second or multiple languages a plus.

Headset preferred when making calls.

Ability to exhibit a professional, positive attitude and work ethic.

Ability to manage and adapt to change.

Excellent interpersonal skills and ability to show empathy.

Ability to interact professionally with culturally diverse individuals.

Excellent organizational and communication skills.

Critical thinking and sound judgment.

Ability to work through conflict.

Texas resident and familiarity with Texas’ geography.

Experience performing public health contact tracing functions.

Knowledge of the principles and methods of epidemiology.

Experience in the field of epidemiology, communicable disease control, or a related field. 

HSC - Lubbock

Dept of Public Health Lbk

Required Attachments
Professional/Personal References, Resume / CV

Job Type
Part Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Social Services


EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Graduation from an accredited four-year college or university.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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