Job Description

Extended Job Title
Contact Tracing Investigator

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
281001 - Dept of Public Health Lbk

Position Description

The Contact Tracing Case Investigator will use the Texas Health Trace web-based data management platform to call individuals (cases) with a positive diagnostic test for COVID-19, gather information about their contacts, and provide them with connection to resources as needed. Information gathered by Case Investigators will be used by Contact Tracers to notify contacts of potential exposure. The Case Investigator will be part of a team of managers, epidemiology leads, contact tracers, community resource coordinators, and other case investigators. Evening and/or weekend work may be required.

Requisition ID

Optional Attachments

Travel Required

Major/Essential Functions
* Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases); provide support and information about the disease; and gather information including contacts. Communicate with cases in a professional and empathetic manner.
* Triage and coordinate next steps for support for cases, including referral to social services.
* Collect and record information about each case’s contacts in Texas Health Trace.
* Provide contacts with approved information about Texas’ quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to COVID-19 social resources.
* Perform case investigation and/or contact tracing duties as necessary based on team workloads.
* Escalate issues to Epi Lead.
* Maintain daily contact with supervisor.
* Follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding required confidentiality related to personal information.
* Work remotely.
* Meet minimum requirements for Personal Computer hardware and software and broadband internet.
* Work evening and/or weekend hours as required.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications
* Experience in the field of epidemiology, communicable disease control, or a related field. 
* Knowledge of the principles and methods of epidemiology.
* Fluency in second or multiple languages a plus.
* Ability to exhibit a professional, positive attitude and work ethic.
* Ability to manage and adapt to change.
* Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress.
* Excellent organizational and communication skills.
* Critical thinking and sound judgment.
* Experience performing public health contact tracing functions.
* Ability to work through conflict.
* Texas resident and familiarity with Texas’ geography.

HSC - Lubbock

Dept of Public Health Lbk

Required Attachments
Professional/Personal References, Resume / CV

Job Type
Part Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Social Services


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Graduation from an accredited four-year college or university.

Does this position work in a research laboratory?

Application Instructions

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