Job Description

Extended Job Title
Associate Clinical Department Admin- Operations

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
513001 - Pedi Administration Lbk Genl

Position Description
Employees perform assigned duties in support of developing and managing a comprehensive outpatient Clinical Department Practice program consisting of various clinical sites. The in incumbent may also be responsible for development and maintenance of financial reporting for the entire Department's activities. Employees in this classification may be responsible for nurses, and clerical/secretarial employees assigned to their clinical service. Work is performed under usual clinic conditions necessitating a high degree of contact with patients, residents, physicians, medical students, faculty, and professional staff of other institutions. This position may require some travel

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Patient Services Staff: Supervise PSS staff, Head Nurse, and APP's. Ensure proper coverage and education.
  • Provider liaison: Intake of Pediatrics provider issues and complaints. 
  • Hospital partner relations: Assist with planning, developing, and strengthening programs with hospital partners. 
  • TTUHSC Regional Campus relations: Assist with planning, developing, and strengthening programs with regional campuses. 
  • Patient satisfaction.
  • Phone abandonment rate.
  • Attend meetings as assigned.
  • Effectively performs personnel tasks including hiring, counseling, and corrective actions as appropriate. 
  • Assures time and attendance records are complete and accurate for subordinates. 
  • Assists staff to understand and support organizational policies and objectives. 
  • Supports teamwork and promotes problem-solving. 
  • Address complaints: internal and external 
  • Quality Improvement: Actively supports quality improvement arrangements with partners and payors. 
  • Continually evaluates existing services and identifies new program opportunities. 
  • Maintains high-quality in all clinic services. 
  • Physician Relations: Develops and maintains a strong relationship with physicians and identifies areas for business opportunity and support. 
  • Communication: Communicates professionally and effectively with department management (Chair, Medical Directors, Administrator, etc.) regarding patient, staff and physicians issues and clinic needs. 
  • Staff Meetings: Conducts staff meetings to review issues, processes, communicate new and pertinent developments, and address performance improvement opportunities.
  • Expenses: Makes continuous effort to ensure cost-effective and efficient operations. 
  • PSS deposit and cash audits: Implement and maintain an auditable cash handling system. 

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location

Preferred Qualifications
  • Position Specific Qualifications:
  • 5 years experience working with multiple institutional partners.
  • 5 years experience working with different payment models (ACO, value-based, FFS, etc.)
  • 5 years experience working with providers. 
  • Preferred understanding of clinical operations with a strong background in relations with staff/faculty at all levels. 
  • Experience managing Patient Services Specialist (PSS) staff.
  • Experience managing nursing staff and/or Registered Nurses. 

HSC - Lubbock

Pedi Administration Lbk Genl

Required Attachments
Cover Letter, Professional/Personal References, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
First line Managers

Occasional Duties
  • Other duties as assigned by supervisor. 


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Bachelor's degree in Business Administration or a related field; four years of directly related experience. Graduate work with a concentration in Health Organization Management may substitute for the directly related experience. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Capable of organizing, prioritizing, and supervising. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Does this position work in a research laboratory?

Application Instructions

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